At Aurorlink, your satisfaction is our priority. We provide a transparent and fair policy to ensure a smooth shopping experience.
You may request a return or exchange within 30 days of receiving your order under the following conditions:
Items must be unused, unworn, and in original packaging with all tags, accessories, and manuals included.
Custom or personalized items cannot be returned or exchanged unless defective.
Proof of purchase (order number or receipt) is required.
Step 1: Contact us at aurorlink@gmail.com within 30 days of receipt.
Step 2: Our support team will provide you with the return form and return address.
Step 3: Securely pack the item and ship it back to the provided address.
Step 4: Once received and inspected, we’ll process your refund or replacement within 7 business days.
💡 Refunds are issued to your original payment method. The actual time for funds to appear may vary depending on your bank.
| Reason for Return | Who Pays for Shipping? |
|---|---|
| Received damaged, defective, or incorrect item | Aurorlink |
| Customer changed mind / ordered wrong item | Customer |
| Custom or personalized products | Not eligible for return |
Please note: Original shipping costs are non-refundable, unless the return is due to our error.
Orders can be canceled within 72 hours after purchase or before shipment.
Once your order has shipped, cancellations are no longer possible—please follow the return procedure above.
Refunds for canceled orders will be issued within 7 business days to your original payment method.
Refunds will be processed within 7 business days after we receive your return.
Depending on your payment provider, refunds may take 5–10 additional business days to appear in your account.
For any questions about your return or exchange, please contact:
📩 Email: aurorlink@gmail.com
We’ll respond within 1–2 business days to assist you.
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